• Controlling costs – How do I control our telecom expenses, when data downloads are increasing exponentially and more and more tasks are being handled remotely over smartphones and tablets?
• Centralization – How do we centralize Telecom and IT management just as Head Office are trying to de-centralize decision-making and control?
• Doing more with less - How do I achieve measurable economies of scale when all our billing knowledge, network understanding and carrier relationships are held at local level? I
• Is it really necessary - What activities should we keep at a local level, and what can I safely centralize without risking the whole?

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