Resources Download Reports A Call to Action: Overcoming the Conundrum of Telecom Invoices and Electronic Billing
| A Call to Action: Overcoming the Conundrum of Telecom Invoices and Electronic Billing |
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TEMIA is calling for greater standardization in electronic billing media that telecom service providers use. We propose to start in the United States with fixed wireline services and move next to wireless services and work with electronic billing media that telecom service providers use outside the North America region for international carrier services. While a number of TEMIA members have expertise and a competitive advantage based on their ability to process electronic billing, lack of standards for carrier billing causes unpredictable delays in implementing Telecom Expense Management (TEM) programs. The quality and detail in billing that telecom carriers provide varies widely. A telecom carrier’s billing detail and quality among its different services varies. Clients frequently assign blame to TEM suppliers for quality of billing information, level of detail, and implementation delays. Enterprises and TEM suppliers also incur high costs in capturing and normalizing data from different telecom carriers’ billing.
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