TEMIA Promotes Adoption of Telecommunications Management as New Industry Term

TEMIA is asking its members and market participants to adopt Telecommunications Management and use it on their websites and in sales presentations as a new broad umbrella term to describe the industry.

The Telecom Expense Management Industry Association, TEMIA,the authoritative voice for Telecommunications Management, Telecom Expense Management (TEM), Wireless Expense Management (WEM), Mobile Device Management (MDM) and solutions providers in related areas recently met and discussed the state of the industry. A focus for the meeting included debate and selection of a new broad umbrella term to describe the industry.

Ian Yates, CEO of Quickcomm's TEM Practice stated "We fully support the adoption of the industry term Telecommunications Management. The current needs required by customers have evolved to be much more than managing expenses. We realized this several years ago at Quickcomm, which prompted us to build a much greater level of capability. In addition to managing expenses, we found that customers required a broader level of managed services including global visibility, inventory management, centralization, consolidation, managed mobility and business intelligence reporting - across their entire fixed, mobile and technology services through a secure environment. It’s the broader level of services that provide customers with the foundation and recommendations they need to make informed decisions towards their optimal user experience and technology infrastructure journey.”

The new phrase, Telecommunications Management, is meant to convey all the activities enterprises manage as part of overseeing their mobile and fixed telecommunications network. It includes visibility into communications services, cost control with Telecom Expense Management, TEM, Wireless Expense Management, WEM, Mobile Device Management, MDM, data and device security and other activities. Adoption of the phrase Telecommunications Management allows TEMIA and its members to better express the diversity of solutions which our members represent with comprehensive and niche solutions, from large and small firms” said, James Price TEMIA executive board president, and president of ICOMM TEMIA is adopting a simple, straightforward, non-restricting phrase while still making allowances for members to continue using the TEM acronym.

Richard Janis, senior vice president of Asentinel stated, “We view Telecommunications Management as the logical progression in delivering value beyond cost savings and extending to organizational stakeholders incremental to the telecom department. Asentinel applauds TEMIA’s proactive initiative as a thought leader in this industry and maintaining the appropriate focus on comprehensive solutions and contemporary practices.”

Don Hobbs, director of product management, telecom solutions at Ecova, stated, “Companies need services that can support their full range of needs; the classic TEM model is giving way to a broader range of services that focus holistically on the overall network. Managing a telecom environment is complex. Costs must be understood and controlled, service must be consistently available, and new technologies must be reviewed and integrated. Telecommunications Management represents increasingly diverse services that TEMIA firms make available to their clients.

TEMIA is asking its members and market participants to adopt Telecommunications Management and use it on their websites and in sales presentations as a new broad umbrella term to describe the industry. It plans to work with industry analysts to discuss the rationale for the change and ask for them to use it. Adoption of this phrase provides an opportunity for firms to re-position themselves in a more strategic role with customers, and it will enable them to compete in a larger market with more opportunities.

 

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