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Customer

Large, multi-national network communications company

Challenges

The company provides its customers a wealth of resources to help deploy and maintain next-generation networks. In 2000, the company realized that their telecom expenses were excessive and a comprehensive approach to managing expenses and aligning expenditures with organizational needs was required.

The company chose to outsource Telecom Expense Management (TEM) services under Avalon Global’s Business Process Outsourcing (BPO) and bring telecom expenses in line with corporate needs and outsource other non-core competency tasks related to telecom management.

Implement Clarity^TM Total Invoice Management (TIM) for telecom expense management to include automated invoice management and on-going Permission Based Audit^SM (PBA) and make recommendations for cost reduction initiatives. Utilize an on-site Service Management portal for streamlined procurement, inventory control and policy enforcement. Deploy on-site personnel to include expense management coordination, and wireless helpdesk including BES support.

Results

Avalon Global lowered the total cost of operations for the customer by reducing cost overages and billing errors and providing greater control and visibility into the company’s wireline and wireless spend.

Avalon Global achieved hard savings of $1.2 million in historic recoveries and ongoing program savings of over $2.1 million have been achieved to date.

Lessons Learned

Avalon Global has lowered the total cost of telecom operations, reining in the company’s excessive expenses. By implementing Avalon Global’s Business Process Outsource, the company has gained greater control and visibility into consumption, allowing them to align their expenditures with the overall goals of the corporation.

Avalon Global Solutions

This case study is provided by the TEMIA member company, Avalon Global Services who are solely responsible for the content.