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The Client

Trade publications have placed Duane Morris in the top 100 law firms, and in the upper echelon of law firms utilizing technology. Hundreds of lawyers working around the globe quickly communicate and collaborate using the firm's integrated network, accessing sophisticated software, information-rich databases, and other knowledge-sharing tools. When Duane Morris acquired California-based Hancock Rothert and Bunshoft, it inherited contracts with TEMIA-member company, vCom Solutions. It was not long that one regional agreement soon turned into a real partnership in the ongoing management of Duane Morris’ Telecom Environment, nationally.

With vCom’s vManager platform and skilled professional services team, Duane Morris realized the immense benefits of outsourcing the ongoing management of their telecom environment to vCom: simplicity, savings, support and exceptional service.

Challenges

Throughout its growth, Duane Morris has always been driven by the same principle: a partnership and agreement to pursue all clients' goals. Duane Morris LLP, among the 100 largest law firms in the United States, is a full-service firm of more than 700 lawyers. With offices in most major markets, and as part of an international network of independent law firms, Duane Morris represents clients across the nation and around the world. Lawyers who are leaders in a range of legal disciplines and have diverse backgrounds join Duane Morris in order to use the latest technology, professional support staff and other resources in pursuit of maintaining the most efficient technological communication networks.

Managing a network infrastructure across multiple offices, products and carriers can prove to be challenging. Duane Morris dealt with multiple Tier 1 and Tier 2 carriers; received 150+ invoices on a monthly basis; had multiple support teams and numbers to contact for trouble or order management. Ordering, supporting or reconciling telecom services at each office was a challenge, even to an experienced IT team of Duane Morris’ caliber. Hours were spent dealing with GL coding invoices, on a monthly basis. When Duane Morris acquired Hancock Rothert & Bunshoft, it wasn’t looking for alternate telecom resources but acquired vCom contractually through HRB, and little did it know how great this acquisition would prove to be.

Rather than dealing with multiple carriers across different locations or products, Duane Morris now works with one team who handles all their carriers on the back end. Whether it’s during the design and sales process, the implementation process, or through the invaluable billing consolidation of hundreds of invoices into one invoice for its entire enterprise; the soft savings associated with this simplicity continues.

“Once vManager was implemented we literally started pressing 1 button a month rather than sorting through and coding pages and pages of bills,” Amy said, “The process is quicker for our Telecom group as well as Accounting.” “It’s an honor to work with Duane’s team of professionals,” said Sameer Hilal, vCom’s COO. “For a multi-site enterprise like Duane Morris, the vManager-enhanced network infrastructure continues to provide simplicity and support especially for expansion projects to new offices and locations.

Duane Morris can rely on vCom to maintain legendary service with little to no interruption.” vCom now provides Duane Morris with access to multiple providers networks, allowing for true carrier diversity and a tuned understanding of their tolerance of down time, need for redundancy and uptime. vCom has tailored Duane Morris’ platform to the best solution for them by marrying products and networks from various carriers to a true vantage point.

vCom Solutions is revolutionizing the way that multi-site companies manage their telecom environment. Having pioneered and refined Telecom Management as a Service (TMaaS™), vCom is helping Enterprise customers regain control over their expenses, achieve greater visibility, and ultimately save money.

vCom offers a complete suite of cloud-based Telecom Management software tools, complemented by a full portfolio of Professional Services, guiding customers through a complete Telecom Lifecycle-Management (TLMTM) process. That includes Carrier Selection, Procurement, Project Management, Technical Support, Bill Consolidation and Cost Allocation of all communication services.

This case study is provided by the TEMIA member company, vCom Solutions who are solely responsible for the content.