Case Studies High Tech Company
| Multinational High Tech Company |
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The client is an industry leader in research and development of computer components, with multiple offices all over the world. Challenges This complexly organized High-Tech Company requires proven expertise on every level of every business process. Flawless telecommunications are vital to its success. The Company needed an independent telecommunications management solution that could significantly cut costs and streamline monthly operations, including hierarchical order management, integrated telecom services inventory, and financial reporting, without any disruption of services among its international subsidiaries. SolutionThe Company contracted with Amtel to do the monthly processing of their invoices, their audits, maintain inventory of worldwide subsidiaries, and provide Hierarchical procurement management, using the award-winning TIMS platform. TIMS allows clients to view and manage their telecom services 24 hours a day, 7 days a week with secure SAS 70 type II compliant managed services. Results The Company uses TIMS for a variety of critical path, expense management requirements including:
Telecom Infrastructure Optimization and Financial Analysis - As a part of the initial setup, the specialists at Amtel studied the entire network of phones, as well as data and mobile services. They compiled a detailed inventory of all the elements of the network with complete financial analysis. Amtel's engineers studied traffic patterns on each circuit to determine actual usage. They discovered numerous billing errors, including charges for disconnected lines and local service carriers who were charging incorrect surcharges. There were even charges for the mobile phones of employees who had left the company. Optimization of Plans, Usage, and Billing for Mobility – Amtel provided detailed analyses of this Company’s existing mobility spend patterns and implemented a voice pooling plan, correct data plans, text plans, and international plans. The Amtel TIMS platform and the professional services team also delivered billing optimization through invoice consolidation and GL cost-allocation reports in exactly the format expected by the Company’s accounting department. This automated process effectively coded the wireless expenses to the locations and eliminated the need for any further manual coding, which decreased time and errors associated with this business process. Mobile Policy Implementation and Compliance – Amtel assisted the Company in putting together an acceptable Mobile Usage Policy that conforms to industry best practices. The implementation of this policy and the capability of TIMS to send notifications about users’ non-compliance greatly reduced frivolous usage (such as the downloading of mobile apps). The Company’s Mobile Usage Policy also implemented spending limits for voice, data, text, roaming, and international usage. Smooth Implementation of 26% Cost Reduction - When all processes were done, Amtel was able to recommend a 26% cost reduction in telecom billing. Upon approval of Amtel's recommendations, cost reduction and management strategies were implemented, without disrupting the normal flow of business. Lessons Learned This High-Tech Company’s main concern was ensuring no disruption of its telecom services, as cost-cutting and efficiency-improving solutions were implemented. Amtel’s TIMS platform and its expert professional services team delivered the cost reductions, the efficiency improvements, and the seamless implementation required.
For more information: Amtel Telecom Expense Management This case study is provided by the TEMIA member company, Amtel Telecom Expense Management who are solely responsible for the content. |
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